Personal data protection policy

1. Data controller

ACERTEQ Abogados S.A.S., domiciled at Carrera 13 # 93-35, Bogotá, Colombia, email info@acerteqabogados.com and telephone +57 310 484 6491, is the controller of personal data collected through this website.

2. Data we collect

• Identification and contact data: name, phone, email, city and company.
• Information about the legal matter that the data subject voluntarily shares in the form.
• Browsing and campaign data: pages visited, traffic source and advertising click identifiers (utm, gclid, fbclid, ttclid), collected through cookies and local storage.

3. Purposes of processing

• To handle the assessment or advice request and contact the data subject.
• To prepare and send professional service proposals.
• To manage the contractual relationship and obligations arising from the engagement.
• To send informational communications and regulatory alerts, where authorised.
• To measure advertising campaign effectiveness and improve the website.
• To comply with legal, accounting and anti-money-laundering obligations.

4. Consent

Consent is given in advance, expressly and on an informed basis by ticking the corresponding box in the form. It may be withdrawn at any time, except where a legal or contractual duty to retain the information exists.

5. Data subject rights

• To access, update and rectify personal data.
• To request evidence of the consent given.
• To be informed about the use made of the data.
• To lodge complaints with the Superintendence of Industry and Commerce.
• To withdraw consent and request deletion where applicable.
• To access personal data free of charge.

6. How to exercise these rights

Queries and claims should be sent to info@acerteqabogados.com, stating the data subject’s name, the right being exercised and contact details. Queries are answered within ten (10) business days and claims within fifteen (15) business days, extendable as provided by law.

7. Security and retention

We apply reasonable technical, human and administrative measures to protect information against unauthorised access, loss or alteration. Data is retained for as long as the purpose that led to its collection subsists and for the periods required by professional, accounting and tax regulations.

8. Transfers and transmissions

We may transmit data to processors providing email, hosting, analytics and customer relationship management services, always under a transmission agreement with confidentiality and security obligations equivalent to those described here. We do not sell or assign personal data to third parties for unrelated commercial purposes.

9. Professional privilege

Information relating to legal matters is additionally protected by attorney-client privilege, which subsists even after the client relationship ends.

10. Effective date

This policy applies from its publication and may be updated. Any material change will be announced through this website.