Acerteq Legal Platform
The number one complaint about lawyers is not the outcome: it is not knowing where the matter stands. That is why every request entering Acerteq is logged, with an assigned owner, visible status and a measurable service level agreement.
Direct answer
Acerteq Legal Platform is the system the firm uses to log and track every client request. It assigns a unique reference and an accountable lawyer, publishes status in real time, measures compliance with the service level agreement — under two business hours for first contact — and centralises contracts, opinions and filings with version control and audited access.
The product
Not a portal for the sake of it: each function exists because it removes a specific friction clients told us about.
Unique reference, assigned owner and updated status from first contact through closure.
Contractual response times by request type, with monthly compliance reporting.
Monitoring of regulatory changes affecting your operation, with a practical read on what to do.
Contracts, opinions and filings in one place, with version control and audited access.
Active requests
ACQ-2481
Distribution agreement review — LatAm
In progress
ACQ-2479
Special tax request — response drafting
In progress
ACQ-2476
Trademark filing before the SIC
Filed
ACQ-2470
AML compliance diagnostic — final report
Delivered
ACQ-2468
Title study — Chicó, Bogotá
Delivered
Average SLA: 1 h 12 min
Monthly compliance: 98.4 %
Illustration of the client portal. Data shown is representative.
Service level agreement
Response times are contractual, measured monthly and reported to the client. If we miss them, you can see it too.
01
Under 2 business hours from the moment the request is logged.
02
Same business day, with an assigned lawyer and an action plan.
03
Agreed delivery date in writing before work starts.
04
Compliance percentage, open matters and upcoming deadlines.
Frequently asked questions
Direct answers to what clients ask us most. If yours is not here, message us on WhatsApp — we reply in under 2 business hours.
No. Platform access is included in any fee model: fixed fee, monthly retainer or blended structure. We do not charge for licences or additional users.
Each request’s reference, the accountable lawyer, current status, the latest logged actions and associated documents. Also the historical record of service level compliance.
Information is stored encrypted, access is named and audited, and each user only sees their own matters. The whole team is bound by professional privilege and written confidentiality agreements.
We use support tools for regulatory research and document review, always with human validation. No opinion, contract or filing leaves the firm without review and signature by an accountable lawyer.
Next step
A 30-minute diagnostic with a senior lawyer, with no obligation to engage. You leave with a clear read on your risk and what to do first.
Response in under 2 business hours.
